You have the right to be treated with respect, compassion and consideration.
We will endeavor to respond to your requests for service, aid and comfort as promptly and effectively as possible, and hospital personnel will attempt to answer any questions you may have
regarding the hospital or its services. We do not discriminate in providing treatment to our patients on the basis of race, sex, age, religion, sexual orientation, education, national
origin or source of payment.
You have the right to information about your illness and method of treatment.
You have the right to understand your health problems and to know who will be medically responsible for your care. Your physician should endeavor to give you information concerning your
medical condition, including the results of tests or procedures, in language that you can be expected to understand. Please ask your physician if you have any questions.
You have the right to be informed of major, reasonably foreseeable risks in any medical procedure or treatment recommended by your physician before the procedure or treatment is instituted.
Upon request, you also have the right to be informed of alternate available forms of treatment. Depending on the nature of the procedure, you may be asked to sign a medical care
You have the right to address questions and concerns relating to the nature of your illness, the treatment to be given, and the probable medical outcome with your physician.
You have the right to have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital.
The Health Insurance Portability and Accountability Act (HIPAA) enacted by the Federal government, provides protection for the privacy of your records. You will receive a Notice of
Privacy Practices from us which outlines ways we may use information you provide us and procedures you may take to limit our use of it.
The Health Insurance Portability and Accountability Act (HIPAA), enacted by the Federal government, defines your right to see your records. This law provides steps you will need to take to
see the records. You will receive a Notice of Privacy Practices from us which outlines the process to access your records.
You have the right to expect quality care.
You have the right to expect high standards of patient care. Since this is a teaching hospital, your physician's care may be augmented by the services of resident physicians, medical
students, nursing students, and other student health workers. You have the right to know the professional status of any person providing your care.
You have the right to request consultation.
Should you desire, you have the right to request consultation or to request a different physician. This will be facilitated according to medical staff policy.
The physician also has the right to accept a patient or to terminate the physician-patient relationship after making reasonable arrangements for continuity of care within the
You have the right to agree or refuse to participate in research or evaluative studies.
If you are asked to participate in studies or procedures for research purposes, you have the right to a full explanation of the expected benefits and potential risks before you agree to
participate. You also have the right to refuse to participate. Your refusal to participate will not affect your access to necessary services.
You have the right to refuse treatment.
You have the right to refuse treatment to the extent provided by law.
You have the right to leave the hospital.
You have the right to leave the hospital even if your doctors advise against it, unless you have certain diseases, which may affect the health of others, or if you are incapable of
maintaining your own safety. If you decide against your doctor's advice, neither your doctor nor the hospital will be responsible for any harm that this may cause you, and you will be
asked to sign a "Discharge Against Medical Advice" form. You should know that your leaving against medical advice might jeopardize your hospital insurance coverage.
You have the right to expect reasonable response to your request for service.
Every effort will be made to determine if your request can be filled. When possible, your request will be filled in a timely manner consistent with the priority of needs.
You have the right to know the reasons for your transfer either within or outside the facility.
We will endeavor to keep you informed of the reasons to transfer you within the hospital or to transfer you to another facility.
You have the right to receive financial information.
You have the right to inquire concerning the possibility of financial aid in the payment of your hospital costs. You may direct questions to your financial advisor. You are entitled, upon
request, to an explanation of your hospital charges after you have been billed. You also have the right to know the relationship(s) of the facility to other persons or organizations
participating in your care.
Pursuant to Section 3727.12 of the Ohio Revised Code you are entitled, upon request, to a list of the usual and customary charges for room and board, and the usual and customary charges
for a selected number of x-ray, laboratory, emergency room, delivery room, physical therapy, occupational therapy and respiratory therapy services.
You have the right to request information and assistance concerning continuing care.
When it is medically advisable to transfer you to another medical or extended care facility, you will be told the reasons for the decision, and the alternatives to such a transfer.
You may request information about such facilities and assistance in making the necessary arrangements with the Social Services Department. At Kettering and Sycamore Hospitals, they can
be reached at ext. 57216. At Grandview/Southview Hospitals, the extension is 3300.
You have the right to obtain an Advance Directive.
The Hospital and its professional staff have a duty to comply with such advance directives. Ohio law authorizes Living Wills and Durable Powers of Attorney for Health Care. Ohio law
also provides for the DNR (Do Not Resuscitate) Order. This law discusses the use of two specific doctor orders, the DNR Comfort Care Order and the DNR Comfort Care Arrest Order. Both of
these laws enable patients to specify whether - under certain circumstances - they want their lives prolonged and to give patients the ability to choose the extent of the treatment they
wish to receive at the end of life. Other advance directives patients can draft regard Organ donation and Hospice care. Advance Directives are available to patients in both the inpatient
and outpatient areas of the hospital. Patients receive appropriate assessment in both the inpatient and outpatient settings and any Advance Directives a patient may have are equally honored
in both settings. Assistance will be provided to a patient in formulating their wishes, if applicable under Ohio law.
You have the right to get information concerning and participate in ethical issues that may arise in the course of your care.
Kettering Health Network has a formal process that is used to consider ethical issues arising in the care of patients and to provide education to caregivers and patients on ethical
issues in health care.
You may contact the Ethics Committee by dialing (937) 395-8220 or by asking any nurse or any chaplain.
You have the right to be informed about the outcomes of care, including any unanticipated outcomes or an unexpected occurrence involving death or serious physical or psychological injury,
or the risk thereof.
Patients and, when appropriate, their families, will be advised of the outcomes of the patient's care that the patient must be knowledgeable about in order to participate in current and
future decisions about their care. Additionally, you, or your family as is appropriate, may expect to be informed by a licensed independent practitioner (LIP) or his/her designee of any
unanticipated outcomes of care. Furthermore, the LIP or his/her designee will share with you, or your family as is appropriate, any information regarding the unanticipated outcome/event
that will assist you, and/or your family, in making appropriate decisions regarding your current care and treatment as well as any necessary continuing or future care and treatment.
Contained within our medical staff rules and regulations and within our Ethics policy (AM-06) are the specific processes hospital staff use should such an event occur.
Patient safety processes are in place to evaluate, educate, and improve patient safety on a daily basis. Kettering Health Network has a responsibility to promote patient safety and error
reduction. This is accomplished through the identification and prevention of medical errors through the prospective analysis and redesign of vulnerable patient systems, the promotion of a
culture of non-punitive reporting, and the responsibility to tell a patient if he or she has been harmed by the care provided. Each Kettering Health Network (KHN) staff member is expected
to participate in the patient safety program at KMCN by actively supporting and following the KMCN patient safety/performance improvement initiatives, following the recognized
accreditation patient safety goals and recommendations. Safety measures are in place to prevent major adverse outcomes to the patient.
You have the right to know the reasons for any proposed change in the Professional Staff responsible for your care.
Every effort will be made to keep you informed of any proposed or requested changes in the Professional Staff that is responsible for your care.
You have the right to be free from all forms of abuse and harassment, and to receive care in a safe setting.
Kettering Health Network staff will continue to serve the community with quality care and will provide your care within the acceptable standards. You have the right to receive care in a
setting that is safe and an environment that is free from hazards. If you find something unsafe or hazardous, please make us aware. You may contact the Patient Relations Department
in person or at extension 58613 at Kettering/Sycamore Hospitals or extension 3213 at Grandview/Southview Hospitals. We appreciate your assistance in making us aware of
You have the right to be free from any form of restraints that are not medically/behaviorally necessary, seclusion included, in any form imposed as means of coercion, discipline,
convenience, or retaliation by staff.
Patient safety is of utmost importance and a primary goal. Restraints or seclusion can only be used if needed to ensure a patient's physical safety and less restrictive interventions have
been determined ineffective. Kettering Health Network follows guidelines of the State of Ohio and other governmental agencies concerning restraints and seclusion.
You have the right to appropriate assessment and management of pain.
We will endeavor to help manage your pain as effectively as possible. Your care and recovery are important to us.
You have the right to be involved in all aspects of your care.
Kettering Health Network encourages our patients and families to be involved in all aspects of their care. We attempt to promote this by obtaining a patient's informed consent, by managing
pain appropriately and effectively, and by encouraging patients to complete Advanced Directives regarding their care.
You have the right to have end-of-life care addressed.
Patients and their families may be involved in making end-of-life care decisions. Such decisions might include resolving dilemmas that arise concerning that care. Decisions regarding the
opportunity to forego or withdraw life sustaining treatment or to withhold resuscitative services are some examples of the types of decisions you might be asked to make. You have the
right to be treated with comfort and dignity. Our staff will respect a patient's needs by providing the appropriate treatment according to the wishes of the patient or surrogate
decision maker. This may include the appropriate and effective management of pain and sensitivity addressing issues concerning autopsy and organ donation. Respecting the patient's values,
religion, and philosophy, we involve the patient and family in the care of the patient. We endeavor to respond to the psychological, social, emotional, spiritual and cultural concerns of
the patient and family.